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Frequently Asked Questions
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Q: Is shipping included? And what about handling charges? Shipping is an additional charge, and we charge no handling fee Q: Do you offer any other shipping methods except USPS Priority Mail? We would, on request. There may be additional costs for alternative shipping.. Q: How long does it take? The post office guarantees 2 to 3 days on all priority mail packages. Q: What does shipping generally cost? We can ship up to 5 slices in the envelopes for $4.95 and up to 36 slices in the small box for $10.95. Q: Are your soaps and other products really made by hand? Oh yes indeed. Joe started out making soaps for a local craft fair up in the bay area in 1997. Three years later he brought on a business partner and taught him how to make soaps. Together they formed AquaBathandBody. In 2006 Joe and his business partner split. Joe brought on Will and together they formed aquajoesoaps. Everything is done by hand including slicing the loafs. Q: Can I choose a variety of fragrances if I elect to order 6 or 12 or 20 bars? Absolutely, you can choose from the over 50 soaps we offer, plus we offer 2 different soaps each month, ask us what 2 soaps we have in stock this month. Q: How can I order from you? To order online use our shopping cart via Pay Pal Q: What type of payment do you accept? We accept the credit cards below, transacted securely via our Q: Are there any artificial additives in your products? No. We use only pure, natural ingredients.Vegtable Glycerin, coconut & palm oil, essential or fragrance oils. Unlike the compitition we use colors that are made just for soaps that do not bleed. We never use food cocloring that bleeds and comes out in wash clothes.The Soap base we use contains the following: Q: Are animals used to test your products? Absolutely NOT. We use friends and relatives, and they are all alive and well, and smelling great Q: What fragarance does the body Butter come in? What's in It? The Body butter starts out unfrangranced, we can use any of the essential or fragrance oils that we use for the soaps mixed in with the Butter. The Shea Body Butter contains: 30% NATURALLY REFINED SHEA BUTTER, DISTILLED WATER, SHEA BUTTER, SUNFLOWER OIL, OLIVE OIL, VITAMIN E. Q: Do you deal with wholesalers? We are happy to. We also do private labeling, and can make up gift packs or design items to your specifications. We also have several types of molds for occasions & holidays. Such as: stars, suns, rounds, half circles, basket weave, domes, pumpkins, santas, bells, snowmen, easter eggs and many more. Q: Can I buy soaps by the loaf? Absolutely .The cost of a loaf is $44.00.It makes about 12 bars at 5 to 6oz each.. Q: What happens if I do not like my soaps? We have a no return policy. If the product is faulty, we will work out an exchange, but unfortunately, we cannot allow exchanges or returns for other reasons. Q: Will the soaps be damaged by heat in transit? Not likely.They melt at 140°F Q: Are the soaps always the same color and shape? Very small variances in color or shape may occur, as the soaps are hand crafted. Q: Do you make anything else except soap? On request we can make Bath Salts in the same frangrances as the other products. We also offer a herbal doggie wash. Q: Is there anywhere I can see and smell the soaps first-hand? We regularly participate in Shows, Streetfairs and Festivals in many parts of CA and NV. Q: How will I get the best use from your soaps? Cut the soap slice/bar in half. It will be easier to handle. You can unwrap the soap and place it in a room or closet, to draw out the beautiful fragrance. Q: Will you ship to friends or relatives if I want to send them a gift? With the greatest pleasure. See the online order form and these details can be specified. If you pay, the invoice and credit card charge form can be mailed to you upon request. We will gladly include a note or card with your message if requested, and yougive us the wording. |
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